Frequently asked questions
What languages are offered on Anytime-MD?
Members can chat with a doctor in English or Spanish. If an additional language is required, the doctor can arrange a language line to accommodate your preferred language.
Can my family access Anytime-MD?
Texas Health Aetna insured spouses and dependents over 18 can set up their own Anytime-MD account using information from their member ID card. Direct participation of a parent or legal guardian is required for care provided to children under the age of 18.
From a mobile device:
An iOS device (iPhone 6S/iPad 5th Generation or newer) with the latest operating system (iOS 14+) and the CirrusMD iOS app installed.
An Android device with at least Android Oreo 8.0+ and the CirrusMD app installed.
From a computer:
Desktop or laptop computer (ideally less than 3 years old)
PC operating system: Windows 7+; or Apple operating system: OS X 10.6+
Desktop web browser: preferably Google Chrome, Safari, or Firefox
If you need technical assistance getting registered, just send an email to support@cirrusmd.com.
What technology do I need to access Texas Health Aetna Anytime-MD?
What is HIE (Health Information Exchange)?
Health Information Exchange (HIE) is a secure electronic network that allows your provider to share information with other providers.
Health Exchange benefits
HIE can help your providers make better decisions about your care by providing them with the most up-to-date information about your health.
Who can access my information?
Only providers who are involved in your care can access your information through HIE.
What information is shared?
HIE shares your basic health information, such as your name, date of birth, and medical history.
How is my information protected?
HIE uses strict security measures to protect your information from unauthorized access.
Is this required to receive care?
Participation in HIE is voluntary. You can choose to opt in & out at any time.
Open the app > go to "Sign In" > go to "Settings" > click on "Delete My Account" > click on the "Delete" button. You will be signed out immediately, and your account will be removed after a few days.
All medical records will continue to be securely retained in accordance with our record retention policy to ensure compliance with applicable law, including without limitation HIPAA. This includes both guarantor and minor dependent's health records that are linked to this account, if applicable. HIPAA mandates that patients have access to the information inside their 'designated record set' for 6 years after their last effective date.
Alternatively, you can email support@cirrusmd.com with the subject "Delete My Account" to have your account removed.